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Video Format broken? Cant watch anything?

it says "The media could not be loaded, either because the server or network failed or because the format is not supported." how do I fix this

I paid for the 3 month subscription, $99.95 USD. After I paid, I tried to watch a video. It wants me to pay again. I need my $99.95 USD back because I can’t watch any videos.
who the fuck are you lol
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